Category: customer satisfaction
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How to calculate customer satisfaction level
Measuring customer satisfaction using customer loyalty software is an important way for an institution or company to determine the success of its efforts to satisfy customers. Usually, customer satisfaction is assessed not only as one attribute but as multiple attributes for companies engaged in services or products. Even government agencies that deal directly with public…
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A simple analysis can be powerful to evaluate activities such as extension.
As one part of the business intelligence magic quadrant, a simple analysis can be powerful to evaluate activities such as extension. Extension activities or technology area assistance usually expect an improvement in insight and technology. Then the question usually arises: how do we evaluate the results of these mentoring activities? And usually, we conduct satisfaction…